Terms of service

Terms of Service

Last updated: May 26, 2026

Welcome to Keira Tong. By accessing or using keiratong.com (the "Site"), you agree to be bound by these Terms of Service.

1. Eligibility

You must be at least 18 years old, or have parental consent, to purchase from our Site.

2. Products

All products on our Site are described to the best of our knowledge. Colors and details may vary slightly due to monitor differences and the handmade nature of our pieces. Each item is crafted with care in our Hanoi atelier — slight variations are part of its character, not defects.

3. Pricing & Payment

All prices are displayed in USD by default. Local currencies are shown where available. We reserve the right to change prices and product availability at any time without notice.

4. Orders

By placing an order, you make an offer to purchase. We reserve the right to refuse or cancel any order — including in cases of product unavailability, pricing errors, or suspected fraud. If your order is cancelled, you will receive a full refund.

5. Shipping

See our Shipping Policy for delivery timelines, rates, and international duties.

6. Returns & Refunds

See our Refund Policy for return eligibility and procedures.

7. Intellectual Property

All content on this Site — including text, images, designs, logos, and patterns — is the property of Keira Tong and protected by copyright and trademark laws. You may not reproduce, copy, or use any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Keira Tong shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products.

9. Governing Law

These Terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes shall be resolved in the courts of Hanoi.

10. Changes

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the new Terms.

Contact

For questions about these Terms, contact vuanhtu@aucouture.vn.